Returns

At Sofa Star, every sofa, bed, headboard, and mattress is carefully checked through our quality assurance process before leaving our factory. However, we understand that occasionally things may not go to plan, and we’re here to make the returns process as simple and fair as possible.

Upon Delivery

Please inspect your furniture carefully as soon as it arrives.

Any visible damage must be clearly noted on the courier’s delivery sheet at the time of delivery.
Important: We cannot accept claims for damage if the item was not checked on arrival or if the damage was not recorded with the driver at the point of delivery.

Returns & Claims

We will happily review and accept returns in the following situations:

Defects reported at delivery – If damage or faults are noted on delivery, your claim will be accepted.
Manufacturing defects – If a genuine manufacturing fault is identified, we will arrange a return, replacement, or refund as appropriate.

We cannot accept returns for:

Damage caused after delivery
Items showing signs of wear and tear
Misuse or accidental damage not related to manufacturing faults

If damage is not reported on delivery and no manufacturing defect is present, a return handling charge may apply.

How to Arrange a Return

If you’d like to arrange a return or have any questions, please contact our friendly team:

📧 Email: info@sofastar.co.uk

We’re always happy to help and will do our best to resolve any issues quickly and fairly.