Delivery Information

Delivery Process

At Sofa Star, we believe beautifully crafted furniture should feel luxurious without carrying an inflated price tag. Our sofas, beds, headboards, and mattresses are expertly handcrafted in our Yorkshire-based factory, using premium materials and skilled craftsmanship to deliver exceptional quality at outstanding value.

By shipping directly from our workshop to homes across the UK, we remove unnecessary middlemen. This streamlined approach allows us to offer competitively priced furniture while maintaining a smooth, reliable, and efficient delivery experience nationwide.

Our furniture deliveries are handled by our trusted in-house team and BJS, ensuring your order is treated with care from dispatch to doorstep. Whether you’re ordering from England, Scotland, or Wales, our dedicated customer support team is always available to assist before and after delivery.

Most orders are delivered within 3–10 working days, and all deliveries require a signature upon arrival to confirm safe receipt and complete peace of mind.

Important: Please keep your existing sofa, bed, or mattress until your new furniture has been delivered and accepted.

Delivery Options

Standard Delivery

Our standard delivery service includes a convenient door-side delivery, ensuring your sofa, bed, headboard, or mattress arrives safely and on time.

Room of Choice & Installation

Upgrade to a more effortless experience with our room of choice delivery and professional installation service. Our team will deliver your sofa or bed to your chosen room and assemble it where required for £33.33 per item, per delivery.

Removal & Recycling Service

Enjoy a clutter-free home with our removal and recycling service. We’ll collect and responsibly dispose of your old sofa, bed, headboard, or mattress for £44.44 per item, per delivery, so you can relax and enjoy your new furniture immediately.

Customer Responsibilities

To ensure a smooth and successful delivery, we kindly ask that you review the following before your furniture arrives:

Please ensure your sofa, bed, headboard, or mattress can fit through all access points, including doorways, hallways, staircases, and lifts. If an item cannot be delivered due to restricted access, a failed delivery and redelivery charge may apply.

If you have selected room of choice delivery and installation, please ensure the chosen room is clear, empty, and ready for assembly. There should be no existing furniture in place for our delivery team to move. Please ensure there are no obstructions in the assembly area so our trained team can safely and efficiently install your new furniture.

All packaging will be removed as part of our installation service, leaving your space clean and ready to enjoy your new purchase immediately.

If you have selected our removal service, please ensure your old sofa or bed is disassembled, cleared of bedding or cushions, and ready for collection. Items should be placed downstairs and accessible for removal at the time of delivery.

Delivery Restrictions

To help ensure a smooth delivery experience, please review the information below before placing your order.

While we offer delivery across most of the UK, certain postcodes fall outside our standard delivery service. A full list of excluded and surcharge areas can be found below.

If a delivery cannot be completed due to restricted access, unavailable recipients, or other unforeseen issues, additional delivery fees may apply. These charges must be settled before a redelivery can be arranged.

All furniture deliveries require a signature upon arrival to confirm acceptance of your order and ensure it has been received in perfect condition.

Please ensure there is clear and safe access to the delivery address and chosen room. If our team is unable to complete delivery due to access restrictions, a return or redelivery charge may apply.

If you have any questions regarding your postcode or delivery eligibility, our customer care team will be happy to assist—please contact Sofa Star before ordering.

Delivery Area	Postcodes	Delivery Charge
Zone 1	TF, WV, DY, WS, B, CV, NN, OX, MK, HP, LU, SG, SL, AL, CM, GU, RM, SS, DA, ME, RH, TN WD, EN, HA, NW, N, IG, E, UB, W, WC, EC, TW, SW, SE, KT, SM, CR, BR	Free
Zone 2	NE, DH. SR, DL, TS, LA, BD, HG, YO, FY, PR, BB, LS, HU, L, WN, BL, OL, HX, WF, DN, WA, M, HD, CH, CW, SK, S, ST, DE, NG, LN, LE, PE, NR, CB, I, CO, HR, WR, CF, NP, GL, BS, SN, TA, BA, RG, DT, SP, BH, SO, PO, BN	Free
Zone 3 (Scotland)	G, KA, DG, ML, EH, TD, CA	£20
Zone 4 (Highland)	PA, FK, KY, DD	£30
Zone 5	LL, SY, LD, SA	£20
Zone 6 (Cornwall)	EX, PL, TQ, TR	£20
Zone 7	KW, IV, PH, AB, BT, IM, HS, EIRE, Channel Islands	We do not deliver to these areas